Job from partnerAbout the role
RetainMe is developing a new breed of mortgage experts, fast-paced, interacting via online live chat, creating an empowering & rewarding environment. All of the manual processes that take you away from your customers are removed or automated & we've only just started. Want to be a part of our amazing journey & help fix the broken mortgage industry for a better tomorrow? Then you may be for us!
- Review customer application using RetainMe's CRM
- Contact pre-qualified customers by phone to provide lending advice at various stages of the home loan process
- Creating best in class advice for our customers by understanding their needs and issuing high-quality recommendations.
- Managing an ongoing pipeline of applications proactively, efficiently and effectively.
- Working closely with our in-house customer success team to fulfil home loan applications.
- Communicate with lenders, bank managers, settlement agents and clients throughout the loan process
Skills and experience
The successful candidate will possess the following:
- 2+ years of home lending experience within banking or mortgage broking
- Experience in assessing income and financial data to complete servicing calculations
- Excellent attention to the detail and the ability to use initiative
- Strong work ethic and impeccable communication skills
- Completed or considering completing Cert IV in Finance & Mortgage Broking
- Ability to perform to the highest possible standard within a team environment
Benefits
A few of the benefits you'll love
- Competitive base salary (paid fortnightly) + bonuses
- Strong career development opportunities
- Access to smart technology/software to simplify your role
- Regular social activities
- Vibrant, small and supportive team
Whilst there are skill sets that are very useful in the job, we do not expect any candidate to have experience in all these areas; what they must have, however, is an appetite to learn and thrive under pressure.
